Property Refurbishment & Section 20 Works
Section 20: Major Works & Leasehold Management
Under Section 20 guidelines, Darcy Residential manages Section 20 works, major works and improvements for leasehold properties. We ensure transparent Section 20 leasehold consultation, clear cost breakdowns, and compliance with legal requirements, making the process smooth and hassle-free for all parties. For an independent explanation of the process, see the Leasehold Advisory Service guide to Section 20 consultation.
Section 20 works we have managed, delivered by trusted contractors
A historic residential building in central London needed a safe, effective cleaning solution for its entrance stairs, which were covered in dirt, algae, and stains. Due to the delicate stone and conservation regulations, traditional pressure washing was not an option.
SOLUTION
Darcy Residential used the DOFF steam cleaning system, which applies high temperature water at low pressure to remove contaminants without damaging the stone. The process was completed in a single day with minimal disruption.
RESULTS
- Restored appearance - The stairs regained their original clean look.
- No surface damage - Gentle cleaning preserved the stone’s integrity.
- Long-lasting effect - Algae and stains were effectively removed, slowing future buildup.
At Darcy Residential, we take pride in restoring the timeless beauty and structural integrity of White Stucco Fronted Victorian buildings. Our expertise lies in blending historical preservation with modern techniques to deliver exceptional results.
SOLUTION
We began by conducting a thorough assessment of the pillars, identifying issues such as cracks, erosion, and structural weaknesses. Using traditional methods and high-quality materials, we repaired damage, reinforced stability, and ensured long-term durability.
RESULTS
- Restored appearance - Pillars restored to their original grandeur, enhancing the building’s historical charm.
- No surface damage - Reinforced to ensure long-lasting strength and stability.
- Long-lasting effect - A seamless blend of traditional craftsmanship and modern resilience.
At Darcy Residential, we understand the importance of preserving the character of period properties. While we are primarily a property management company, we have the expertise and connections to restore antique windows, ensuring they retain their historical charm while meeting modern standards.
SOLUTION
We identify common issues such as rot, cracks, or faulty mechanisms and work with trusted specialists to repair and restore each window.
RESULTS
- Restored appearance - Windows that reflect their original craftsmanship and elegance.
- No surface damage - Smooth operation and improved energy efficiency.
- Long-lasting effect - A balance of historical authenticity and modern practicality.
Section 20 works in 4 simple steps
01 Consultation
Notify leaseholders and share details of the proposed works.
02 Estimates
Provide clear cost breakdowns and obtain competitive quotes.
03 Approval
Facilitate leaseholder feedback and address any concerns.
04 Completion
Oversee the works, ensuring quality and compliance.
Section 20 works FAQs
What are Section 20 works?
Section 20 works are major repairs, maintenance or improvements that will cost any one leaseholder more than £250, such as replacing a roof or a lift. The landlord must consult leaseholders before starting. The name comes from section 20 of the Landlord and Tenant Act 1985.
When is Section 20 consultation required?
Consultation is required where the cost of qualifying works would result in any one leaseholder contributing more than £250, or where a long-term agreement would cost any one leaseholder more than £100 in a year.
What are the stages of Section 20 consultation?
There are usually three stages: a notice of intention before tenders are invited, a statement of estimates once costs are known, and a notice of reasons when the contractor is chosen. Leaseholders can comment at each stage, and in some cases nominate a contractor. For work under an existing long-term agreement there is only one stage.
How long does Section 20 consultation take?
The process takes several months. The first two stages give leaseholders a response period, usually 30 days each, before the landlord can move on, and the final notice follows once the contractor is chosen. Planning ahead matters: urgent works may need permission from a tribunal not to consult.
Can leaseholders nominate a contractor?
Often yes. In the first stage a private landlord must invite leaseholders to comment and nominate a contractor who may be asked for an estimate. The landlord must consider the comments received. Public sector landlords that must advertise contracts publicly work to different rules.
What happens if the consultation process is not followed?
The amount that can be recovered from each leaseholder may be limited unless the First-tier Tribunal grants dispensation, which is why the process needs to be run carefully and documented.
Do I have to pay for Section 20 works?
You cannot stop work that is needed by refusing to pay, but you can raise concerns, ask questions and challenge a charge that is unreasonable. If the landlord did not consult properly, the amount recoverable from each leaseholder may be limited to £250 for major works unless a tribunal grants dispensation.
Can Darcy Residential manage Section 20 works for our building?
Yes. We manage major works from surveys and specifications through consultation and tendering to completion, keeping leaseholders informed at each stage. For a full explanation of the process, read our guide to Section 20 major works in London.
Section 20 works guides and related services
What sets us apart is our hands-on approach. We ensure prompt responses to inquiries, expert contractor selection, and tailored professional advice. Our back office, RICS regulated Chartered Surveyors and TPI members, provide full financial support under our management agreement and insurance. We deliver a bespoke management service that prioritises your peace of mind.
Darcy Residential Limited (est. 2020) is a London-based property management company providing specialist block management and comprehensive property services throughout London.
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